Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The role delivers confident, attentive service and supports the customer journey from pre-exam assistance through eyewear selection, fitting, quality checks, and pickup. It combines customer connection, optical support, and finishing work to provide seamless, high-quality experiences aligned with Eyeglass World’s brand standards. The position supports patient flow and pre-exam screenings for Optometrists, assists with order entry and tracking, and helps maintain organized, clean, and efficient store and finishing areas. Duties and practices may vary by location to comply with state laws requiring certain responsibilities to be performed by individuals with specific licenses or credentials.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in achieving shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help ensure smooth transitions between the exam, finishing, and pickup stages.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match.
- Stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotion and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
