About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of products across store areas or departments, promotion of sales and offers, and adherence to the standards in the visual manual. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers. The position supports daily store operations and promotes merchandise while delivering outstanding customer service.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting and assisting customers and serving multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in operational, personnel, visual, and customer service manuals, as well as company memos.
  • Support daily store operations, including completing work lists and cleanup lists, handling weekly shipments, and maintaining the store.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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