Associate, The Shops at Rockvale

KnitWell Group•Lancaster, PA

13h•Onsite

About The Position

The Lane Bryant Associate creates a hospitable store environment through customer engagement that contributes to the achievement of Company goals. The role welcomes customers, represents the brand through fashion and product knowledge, and seamlessly integrates the OMNI experience. Associates support sales, service, and store operations while helping customers build confidence and express themselves through clothing.

Requirements

Strong written and verbal communication skills.
Strong sales or hospitality experience preferred, with demonstrated ability to meet or exceed performance standards.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Proficiency and confidence using mobile technology, such as registers and iPads, to engage with customers.
Frequently move or adjust store fixtures and merchandise weighing up to 25 pounds in all directions; occasionally move or adjust items weighing up to 50 pounds with assistance as available.
Frequently retrieve merchandise displayed or stored above shoulder level, which may require climbing a ladder up to 12 feet.
Occasionally replace overhead lightbulbs, signs, or similar items using a ladder up to 12 feet.

Nice To Haves

Strong sales or hospitality experience with demonstrated ability to meet or exceed performance standards.

Responsibilities

Identify customer needs and wants through intentional conversation.
Use company resources to reinforce the brand experience and build strong, enduring customer relationships.
Share current products, fit information, and fashion trends to help customers find outfits, feel inspired, and build trust.
Support operational needs as required.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Protect company assets and maintain a safe work environment.
Follow company policies and procedures and applicable local, state, and federal employment laws.