Sales Associate - AN Subaru Spokane
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and guiding customers from phone and internet contact to an in-store experience while delivering exceptional customer service. The associate uses communication and listening skills to help customers select vehicles, negotiate terms that fit their lifestyles and budgets, and close sales. The role also includes following up after purchases to confirm customer satisfaction, build loyalty, and connect customers with the Service department to support their ownership experience.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability and motivation to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
Responsibilities
- Respond to customer leads in a timely manner.
- Answer questions and provide vehicle and purchase information.
- Guide customers from online and phone interactions to an in-store experience.
- Help customers select a vehicle that meets their needs.
- Negotiate terms and payment options that fit customers’ lifestyles, budgets, and expectations.
- Close vehicle sales.
- Follow up with customers before and after purchase to support satisfaction and loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
