Sales Associate - AN Subaru Spokane
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and guides customers from phone and internet contact to an in-store experience while delivering exceptional customer service. The Sales Associate uses communication and listening skills to help customers select vehicles, negotiate terms, and find payment options that fit their lifestyles, budgets, and expectations, then close sales. The role also follows up after purchase to ensure customer satisfaction, build loyalty, and help transition customers to the Service department to support their ownership experience.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Prior sales experience; retail experience preferred.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior retail sales experience.
Responsibilities
- Respond to customer leads in a timely fashion.
- Answer questions and provide information to customers online, over the phone, and in person.
- Guide customers from phone and internet contact to an in-store experience.
- Help customers select vehicles and negotiate terms and payment options suited to their needs, budgets, and expectations.
- Close vehicle sales.
- Follow up with customers after purchase to ensure satisfaction and drive loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive compensation.
- 401k matching.
- Health insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
