PT Sales Associate

LOVESAC COMPANY•Palo Alto, CA

7d•$21 - $23•Onsite

About The Position

Lovesac is hiring a part-time Sales Associate at its Stanford Shopping Center location in Palo Alto, California. The role focuses on connecting with customers, selling Lovesac products, and helping customers find furniture that suits their lifestyle and space. Associates are expected to provide a customer-first experience, represent the brand with integrity, and contribute to store results and a respectful, inclusive team environment. The position supports sales and the full customer journey, including identifying customer needs, demonstrating products, educating customers about the brand, maintaining a quote pipeline, following up, and closing sales. It also supports daily store operations, including opening and closing, inventory, visual standards, promotions, safety, and other store priorities. Associates use technology and internal CRM systems to support sales and customer outreach. The role requires work during high-traffic periods, including weekends, holidays, and nights. It involves standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the sales floor, and performing tasks such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel may be required to local stores, third-party vendors, and occasional meetings.

Requirements

Must be at least 18 years old.
At least one year of experience in retail or customer service.
Availability to regularly work high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for up to eight hours per shift.
Ability to move objects, including medium to large furniture weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Own the customer journey by identifying needs, providing service, and developing lasting client relationships.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Work toward sales goals and key performance indicators through sound judgment and disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates; remain accountable, flexible, and receptive to feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Uphold brand standards, safety practices, and company policies, and help maintain a positive team environment.
Take on additional priorities and special projects as needed.
Work peak selling periods, including weekends, holidays, and nights.
Use technology, including internal CRM systems, to demonstrate products, assist customers, and support future customer outreach.
Travel as required to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive business and customer information with judgment, integrity, and respect for privacy and safety.
Stand and walk for extended periods, up to eight hours per shift; move furniture weighing up to 75 pounds and assemble furniture on the selling floor.
Perform physical activities including bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Eligible for up to 26 hours of paid time off within the fiscal calendar year
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave may be available to part-time sales associates in certain jurisdictions
Holiday hours worked are paid at 1.5 times the regular rate