PT Sales Associate

Lovesac Company•Troy, MI

12d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable furniture. The Sales Associate connects with customers, helps them choose products suited to their lifestyle and space, and delivers a customer-first shopping experience. The role involves active selling, product education, relationship building, follow-up, and achieving sales goals and key performance indicators. Associates also support store operations, maintain brand and safety standards, and contribute to an inclusive, collaborative team environment.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Availability to regularly work during peak periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness in handling transactions, sensitive data, customer privacy, and safety.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections.
Guide customers through the sales journey, identify their needs, and develop lasting relationships.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Show accountability, flexibility, willingness to learn, and openness to feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while helping protect the business.
Take on additional priorities and special projects as needed.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Use technology for sales and customer support, product demonstrations, and internal CRM systems.
Travel as required to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive business and customer data with sound judgment and integrity.
Stand and walk for extended periods, up to 8 hours per shift; move furniture weighing up to 75 pounds and assemble furniture on the selling floor.
Perform bending, twisting, kneeling, reaching, stooping, crawling, and climbing as required.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays