Seasonal Sales Associate - Holyoke Mall

Pacsun Careers•Holyoke, MA

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends. The role also carries out initiatives and tasks assigned by the leadership team and contributes positively to the store team by consistently providing an exceptional customer experience. This is a part-time position requiring availability for 20–40 hours per week, including weekends, nights, and peak holiday periods. The associate delivers engaging, positive, and authentic customer service; focuses on full-price selling while remaining aware of product value and promotions; and responds to customer situations according to company policy, escalating issues when appropriate. The associate completes assigned tasks efficiently, follows visual directives, maintains organization and cleanliness, and complies with company, safety, and loss prevention policies. The role supports store sales and operational goals, participates in contests and events, stays informed about financial priorities, and carries out digital sales strategies such as ship-from-store and BOPIS. The associate represents the PacSun brand, contributes to a positive work environment, follows appearance guidelines, and develops product and fashion knowledge while working to improve individual performance. The position requires frequent lifting or moving of up to 20 pounds and occasional lifting or moving of up to 35 pounds. Associates frequently sit or stand for extended periods, may climb ladders, and perform activities including walking, reaching, twisting, squatting, and handling items. The work may take place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week.
Availability to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Ability to perform duties in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to company policies and procedures, seeking solutions and partnering with leadership on escalated issues.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness to promote a safe working and shopping environment.
Follow company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
Comply with loss prevention policies and report violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment.
Follow Employee Appearance Guidelines and build knowledge of products, brands, fashion, and trends.
Work to improve individual performance as a productive member of the team.