Seasonal Sales Associate - Holyoke Mall

PACSUN•Holyoke, MA

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends while providing customers with an exceptional experience. The role also carries out initiatives and tasks assigned by the leadership team and contributes positively to the store team. The associate delivers engaging, positive, and authentic customer service; focuses on full-price selling while staying aware of product value and promotions; handles customer concerns according to policy and partners with leadership on escalated issues; and completes tasks efficiently. The role maintains visual standards, organization, cleanliness, and a safe shopping and working environment; follows company and loss prevention policies; and shares customer feedback with leadership. The associate participates in store contests and events, stays informed about financial goals, supports sales and operational goals, and executes digital sales strategies such as ship from store and BOPIS. The position also involves representing the PacSun brand, contributing to a positive work environment, following appearance guidelines, learning about products and trends, and working to improve individual performance. This is a part-time position requiring availability for 20–40 hours per week, including weekends, nights, and peak holiday periods. Physical demands include lifting and moving items, standing or sitting for extended periods, climbing ladders as needed, moving around store areas, and frequently walking, reaching, twisting, or squatting. The work environment is open and may have fluctuating temperatures and standard lighting. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Responsibilities

Provide an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Resolve customer situations in accordance with policies and procedures, and partner with leadership on escalated issues.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness to promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies.
Communicate Loss Prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Execute digital sales strategies, including ship from store and BOPIS.
Represent the PacSun brand through passion for products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.