PT Sales Associate

Lovesac Company•Newport News, VA

1d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable furniture. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and represents the Lovesac brand with integrity in a fast-paced, customer-first environment. The role combines sales and customer service with store operations. Associates use product knowledge and Lovesac’s selling process to understand customer needs, demonstrate products, build relationships, follow up on quotes, and achieve sales goals. They also support daily store activities and contribute to an inclusive, respectful team environment. The position requires working during high-traffic periods, including weekends, holidays, and nights, and involves extended standing and walking, furniture handling, and assembly on the sales floor.

Requirements

Must be 18 years of age or older.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Demonstrate sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Understand customer needs, provide end-to-end service, and deliver engaging product education and brand tours.
Demonstrate product knowledge and confidently close sales while meeting or exceeding sales goals and KPIs.
Represent Lovesac values and help foster an inclusive, respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Travel to local stores, third-party vendors, or occasional meetings as required by the Company.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Time-and-a-half pay for hours worked over 40 in a work week
Paid sick and safe leave may be available to part-time associates in certain jurisdictions
Time-and-a-half pay for hours worked on specified holidays