Sales Associate

EssilorLuxottica Group•Oak Park, IL

6d•$17 - $24

About The Position

The Licensed Optician delivers For Eyes’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers through attentive service and high-quality eyewear that meets or exceeds customer expectations. The position involves fitting and dispensing eyewear, advising customers on frames and lenses, supporting coworkers with complex optical needs, and maintaining an attractive, safe, and organized store. The associate works on their feet 80%–100% of the time and may perform additional duties as needed.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.

Responsibilities

Greet customers promptly and warmly, explain what to expect, and provide responsive service.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and provide guidance to associates.
Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets quality standards and customer requirements.
Attract new customers and explore their needs and priorities through open-ended questions.
Review prescriptions, identify special needs, and use verbal and non-verbal cues to understand customer requirements.
Assist coworkers with complex product needs and prescriptions.
Use store tools and follow Brand Store Commitments.
Accurately describe lens and frame features and benefits, reinforce customers’ selections, and use available technology and tools.
Resolve customer issues promptly, identify underlying causes, develop lasting solutions, and partner with management when needed.
Manage competing priorities, multitask, and use time effectively.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward Brand KPIs and competencies.
Present, celebrate, and educate customers at eyewear pickup.
Keep the store clean, attractive, and organized, and protect company assets.
Report safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those for discounts, promotions, and inventory management.
Maintain the required dress code, including wearing a name tag and carrying an associate tablet.
Perform additional duties as needed, such as customer calls and dispensing eyewear.