Sales Associate (Full-Time) - West Allis Town Center, West Allis, WI

DTLR, Inc.•West Allis, WI

About The Position

The Full-Time Associate assists the store management team with daily store operations, including providing excellent customer service, driving sales, merchandising, and completing other duties assigned by management. Work is expected to be professional, courteous, reliable, and results-oriented. A standard work week consists of a minimum of 35 hours and a maximum of 40 hours. The role requires open availability and flexibility to meet customer and business needs, willingness to work in multiple stores in the assigned district, and reliable transportation. The employee must be able to stand for extended periods, lift, carry, push, or pull up to 50 pounds, work extended hours during critical project phases, and work in a fast-paced, dynamic environment.

Requirements

Previous retail or customer service work experience is preferred but not required.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and other employees.
Demonstrated leadership and ability to work with minimal supervision and take charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Reliable transportation.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Nice To Haves

Previous work experience in retail or customer service.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, attentive, honest, and responsive service; identify customer needs and provide knowledgeable product assistance.
Use basic fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards and building customer relationships.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager with monitoring and identifying issues related to store loss or inconsistencies, supporting shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss prevention policies and security procedures.
Follow proper point-of-sale procedures, balance money received during assignments, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.