Assistant Store Manager - West Allis Town Center, West Allis, WI

DTLR, Inc.•West Allis, WI

2d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in daily retail store operations and helps drive sales and profitability through merchandising, expense and inventory management, staff training and development, human resources support, and excellent customer service. The role is accountable for the quality and performance of store staff, adherence to company policies and standards, and support of the store’s operational, safety, and business goals. The position requires a flexible schedule, including days, nights, weekends, and holidays, and may involve working in multiple stores within the assigned district. The standard work week does not exceed 40 hours. The role also requires reliable transportation and willingness to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English-language communication skills.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual employee performance evaluations.
Support expense management and develop strategies to keep store performance in line with budget.
Assist the Store Manager with identifying loss or inventory inconsistencies and supporting shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help ensure customer service standards are upheld and customers receive outstanding service in a friendly environment.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.