General Manager II - Store 8537 - West Allis, WI

Advance Stores Company•West Allis, WI

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The role supports both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify issues, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, while achieving financial metrics and maintaining service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver’s license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively in English, speak and write, and build strong relationships with Customers, peers, and upper management.
Effective use of Microsoft Word and Excel.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to learn or demonstrate automotive systems, parts lookup and sourcing, store operations, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing, and wiper installation.
Assist the District or Region with other functions upon request.