Studio Sales & Operations - Sales Associate

Orange Theory Fitness•San Diego, CA

About The Position

The Sales Associate supports front-of-house fitness studio operations, with a strong focus on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding studio sales performance indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium service levels. The position involves lead generation and follow-up, converting prospective clients into members, assisting with studio previews and onboarding, and working with the Fitness Team to ensure processes are fulfilled. The role also includes maintaining accurate records, processing payments, keeping the lobby and front desk organized and clean, following the daily studio cleaning checklist, and participating in one to two scheduled workouts per week. Orangetheory Fitness describes its workout as a one-hour, full-body heart-rate-zone and strength-training experience designed to provide a personalized group workout. Its stated vision is to be the trusted global leader of innovative heart-rate-based interval training, and its values are Passion, Integrity, Accountability, Innovation, and Community.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Solid verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic use of MS Office programs such as Word and Excel, the internet, and basic computer software.
High school diploma.
Flexibility to work day, evening, and/or weekend hours as needed.
Ability to work and function in an ORANGE TEAM environment.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.
Health- and fitness-minded candidates are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead OTF studio previews for prospects and/or fitness program holders.
Greet members and guests promptly, enthusiastically, and with a smile to create a friendly, positive entrance into the studio.
Follow the daily studio cleaning checklist for pre-, during-, and post-shift activities.
Participate in one to two OTF scheduled workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate new leads through current members, influencers, community outreach, and social media.
Convert leads into members and reach out to new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales performance indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic.