Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Cypress, CA

About The Position

The Sales Associate supports front-of-house fitness studio operations, with a focus on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding key performance indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service. The position also involves prospect outreach, lead generation and conversion, accurate transaction processing, studio organization and cleanliness, and collaboration with the Fitness Team. The role requires participation in one to two scheduled workouts per week and attendance at relevant training programs.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Solid verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic MS Office programs such as Word and Excel, internet use, and basic software use.
High school diploma.
Flexibility to work day, evening, and/or weekend hours as needed.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.
Health- and fitness-minded people are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance into the studio.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up with and follow through on activities for prospective clients.
Respond immediately to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate new leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.