Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. Job duties and work practices may vary to meet state requirements. In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service at every stage of the visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Ensure customers leave feeling confident in both their eyewear and their experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help ensure smooth transitions between exam, finish, and pickup moments.
- Serve as a calm, knowledgeable presence throughout the customer journey.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and deliver a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finish and retail areas.
- Identify and resolve quality or service issues proactively.
- Model Eyeglass World service standards, tone, and behaviors in every interaction.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent and elevated experience.
Benefits
- 401(k) retirement savings with company match and stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotions and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
