Sales Associate | Brea Mall

Honey Birdette•Brea, CA

4h•Onsite

About The Position

Honey Birdette is a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. The Sales Associate joins a high-performing, collaborative retail team and helps create a premium, red-carpet shopping experience for clients while contributing to sales performance. The role calls for a polished, charismatic, energetic, positive, and approachable team member who can build client relationships and provide confident product recommendations. The position involves customer service and sales, clienteling and outreach, product education, store upkeep, and adherence to company policies and procedures. The work environment may include exposure to sexual wellness products, nudity, provocative clothing and imagery, explicit or risqué content, and discussions or language relating to sex and sexuality.

Requirements

High school diploma or equivalent experience.
Experience in a retail, client-facing, or customer service role.
Excellent written, verbal, and interpersonal skills.
Familiarity with sales principles.
Positive attitude and entrepreneurial mindset.
Ability to provide a high standard of customer service and build strong customer relationships.
Energetic and proactive approach, with the ability to work independently and collaboratively.
Strong attention to detail and organizational skills, including the ability to manage multiple tasks in a fast-paced environment.
Ability to maintain confidentiality and exercise discretion.
Basic computer skills and experience using POS software and inventory management tools.
Sales-driven mentality and ability to achieve high sales expectations.
Availability for a flexible schedule, including closing shifts, weekends, and holidays.
Unrestricted access to work in the U.S.
At least 18 years of age.
Ability to lift and carry up to 25 lbs. and perform frequent standing, walking, repetitive finger, hand, and wrist motions, bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
Ability to stand and walk for up to 8 hours per shift.
Ability to use mobile devices and computers, read instructions and information on computer or register screens, and enter information into a computer daily.

Responsibilities

Deliver exceptional customer service to ensure client satisfaction.
Meet and exceed sales targets and KPIs, including lingerie, toy, and bondage sales goals.
Grow clienteling and Instagram follower outreach.
Develop and maintain in-depth product knowledge to answer client inquiries and provide recommendations.
Build strong relationships with clients, team members, and management.
Attend training sessions and complete The Hive tasks.
Maintain a visually appealing, organized, and operationally sound store, including restocking merchandise and keeping displays clean and tidy.
Use product knowledge to upsell, style, and deliver premium client experiences.
Resolve client complaints diplomatically and urgently, escalating to a Boutique Manager when necessary.
Follow company policies and operational procedures.