Sales Associate, Full-Time - Cherry Creek

Reformation•Denver, CO

5d•$16 - $20•Onsite

About The Position

The Sales Associate at Reformation helps achieve individual sales goals while creating a distinctive, customer-focused in-store experience. The role combines sales, clienteling, product knowledge, operational accuracy, loss prevention, and brand representation, with an emphasis on educating customers about sustainability. The position reports to the Store Manager. This full-time role requires availability for at least 30 hours and up to 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required. Full-time associates are also expected to lead by example among peers, consistently deliver strong results, and serve as an expert resource on the brand and key customer issues. The anticipated base hourly pay range is $16–$20, depending on relevant experience, skills, qualifications, internal compensation equity, and other factors. Eligible employees may receive medical, dental, and vision insurance, commuter benefits, paid time off, retirement planning support, fertility care support, and other perks.

Requirements

Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and a driven approach to taking on new challenges in work and career.
Availability to work a minimum of 30 hours and up to 40 hours per week.
Open availability across a full seven-day work week.
Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

Consistently meet and exceed sales goals.
Assist in generating clientele through customer engagement.
Create an in-store experience that surprises and delights customers.
Promote an excellent client experience and build long-term loyal relationships with a customer-first mindset.
Act as a brand ambassador by embodying brand values, engaging customers with the brand, and sharing Reformation stories, especially about sustainability.
Maintain strong customer experience feedback and service evaluation scores through NPS.
Help maintain inventory accuracy and controls in the store.
Contribute to loss prevention throughout the business.
Uphold time and attendance policies.
Ensure the selling floor reflects brand and concept standards.
Share product knowledge with genuine enthusiasm.
Communicate customer product feedback to support improvements to products and merchandising.
Help maintain an inspiring store environment where products are easily accessible.
Understand and reflect Reformation’s core values and culture.
Maintain a professional, healthy, and productive work environment.
As a full-time associate, lead peers by consistently delivering high-level sales, customer experience, and clienteling results.
As a full-time associate, serve as an expert resource on the brand and key customer issues, and support peers.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Competitive paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.
Opportunities to collaborate with colleagues around the world.