Sales Associate, Full-Time - Cherry Creek

Reformation • Denver, CO

5d • Onsite

About The Position

The Sales Associate executes efforts to achieve individual sales goals and helps create a distinctive, customer-focused in-store experience rooted in Reformation’s brand values and sustainability mission. The role combines sales, customer engagement, clienteling, product knowledge, inventory accuracy, loss prevention, and care for store presentation. The associate reports to the Store Manager.

This role requires availability for at least 30 hours per week and up to 40 hours per week, with open availability across all seven days and a flexible schedule that may include days, nights, weekends, and holidays to meet business needs. Full-time associates also serve as leaders among their peers, deliver results at a high level, and provide expertise on the brand and key customer issues while supporting teammates.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation in work and career.
• Availability for a minimum of 30 hours and up to 40 hours per week.
• Open availability across a full seven-day work week and flexibility to work days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist with generating clientele through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Build long-term, loyal client relationships by fostering an excellent, customer-first experience.
• Act as a brand ambassador, embody brand values, engage customers with the brand, and share Reformation’s stories, especially its sustainability efforts.
• Maintain strong customer experience feedback and service-evaluation scores, including NPS.
• Help maintain inventory accuracy and controls in the store.
• Contribute to loss prevention across all areas of the business.
• Uphold the time and attendance policy.
• Keep the selling floor aligned with brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer-based product feedback to improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Reflect Reformation’s core values and culture in all work.
• Maintain a professional, healthy, and productive work environment.
• As a full-time associate, lead by example among peers and consistently deliver strong sales, customer experience, and clienteling results.
• As a full-time associate, serve as an expert resource on the brand and key customer issues, and support peers.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot, with up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Annual donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed