Sales Associate

Saatva•Las Vegas, NV

7d•Onsite

About The Position

Saatva is seeking Sleep Guides for its nationwide network of Viewing Rooms. Sleep Guides provide an immersive, elevated experience with Saatva’s mattresses and bedding, represent the company’s luxury brand through sophisticated service, and help customers discover the benefits of restorative sleep. The role involves assisting customers in person, by phone, and through live chat, answering questions, and resolving issues. The company describes itself as people-first and offers a collaborative, supportive team environment.

Requirements

Exceptional oral and written communication skills.
Strong interpersonal abilities to build rapport with customers and team members.
A passion for delivering outstanding customer experiences.
Strong organization and multitasking skills, with a commitment to completing tasks to a high standard.
Comfort using personal computers and related software, and navigating multiple platforms simultaneously.
Positive attitude.

Nice To Haves

One to two years of retail sales or customer service experience; the company is willing to train the right candidate.
One year of telecommunications or call center experience is preferred.

Responsibilities

Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits and address customer inquiries.
Troubleshoot and resolve customer issues, including basic and complex issues.
Deliver a world-class customer experience.
Become an expert on Saatva products to confidently assist customers.
Respond to customer inquiries and resolve issues by phone, live chat, and in-person interactions on the showroom floor.
Maintain timely and regular attendance during scheduled shifts.
Work weekends and major retail holidays.