Sales Associate

Pacsun Careers•Lubbock, TX

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends to customers. The role also carries out initiatives and tasks assigned by the leadership team and contributes positively to the store team by consistently providing an exceptional customer experience. The position is part-time and requires availability for 20–40 hours per week, including weekends, nights, and peak holiday periods. The associate delivers engaging, positive, and authentic customer service; focuses on full-price selling while staying aware of product value and promotions; and handles customer situations according to company policies, escalating issues when appropriate. The role includes completing assigned work efficiently, following visual directives, maintaining store organization and cleanliness, complying with company and loss-prevention policies, and sharing customer feedback with leadership. The associate participates in company and store contests and events, stays informed about financial goals, and supports sales and operational goals. Responsibilities include executing digital sales strategies such as ship-from-store and BOPIS. The associate represents the PacSun brand, contributes to a positive work environment, follows appearance guidelines, learns about products and trends, and works to improve individual performance as a member of the team. The role requires lifting or moving up to 20 pounds frequently and up to 35 pounds occasionally; sitting or standing for extended periods; climbing ladders as needed; and maneuvering around the sales floor, stockroom, and office. Work takes place in an open environment with fluctuating temperatures and standard lighting. Travel may be required for store manager and above roles only.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Strong time-management skills.
Proficient in math and possesses strong computer skills.
Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to sit or stand for extended periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
High school diploma or equivalent preferred.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations in accordance with company policies and procedures, attempt to resolve issues, and partner with leadership on escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Support store organization and cleanliness and promote a safe working and shopping environment.
Follow company policies, the Code of Business Conduct, Employee Policy Guide, and Safety Program.
Comply with loss-prevention policies and report violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Demonstrate passion for products, brands, fashion, and trends and reflect the PacSun brand.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines and help maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.