Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Newport Beach, CA

About The Position

The Sales Associate helps manage front-of-house fitness studio operations, focusing on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding sales performance indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining high customer service levels. The position requires evening availability and may include day, evening, and weekend hours as needed. The role involves welcoming members and guests, responding to inquiries and concerns, conducting studio previews, following up with prospective clients, and converting leads into memberships. The Sales Associate also maintains accurate records and transactions, keeps the lobby and front desk clean and organized, follows studio cleaning checklists, and works closely with the Fitness Team. The position requires participation in one to two scheduled workouts per week and attendance at relevant training programs.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strongly preferred: experience working in a sales quota-bearing structure.
Solid verbal and written communication skills.
Ability to multitask and perform well in a busy environment.
Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic software use.
High school diploma.
Flexibility to work day, evening, and/or weekend hours as needed.
Ability to participate in one to two scheduled workouts per week.

Nice To Haves

Health- and fitness-minded.
Experience working in a sales quota-bearing structure.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews for prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive welcome.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two OTF scheduled workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up with and follow through on activities for prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate new leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads promptly.
Contact potential clients through cold calls and emails.
Meet and exceed sales performance indicators, including membership sales and renewals, retail and concession sales, and workout traffic.