Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Carlsbad, CA

About The Position

The Sales Associate assists with all front-of-house fitness studio operations, focusing on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding studio sales performance indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic while maintaining high customer service standards. The position involves welcoming members and guests, supporting prospective clients through studio previews and follow-up, generating and converting leads, processing transactions, maintaining accurate sales records, and keeping the lobby and front desk clean and organized. The Sales Associate also works closely with the Fitness Team, attends relevant training, and participates in one to two scheduled studio workouts per week. Orangetheory Fitness describes its offering as a one-hour, full-body heart-rate-zone and strength-training workout in a group setting. Its vision is to be the trusted global leader of innovative heart-rate-based interval training, and its stated values are Passion, Integrity, Accountability, Innovation, and Community.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic Microsoft Word and Excel, internet use, and basic software use.
High school diploma.
Ability to work effectively in an Orange Team environment.
Flexibility to work day, evening, and/or weekend hours as needed.
Ability to participate in one to two scheduled workouts per week.

Nice To Haves

Experience in a sales quota-bearing structure is highly preferred.
A health- and fitness-minded outlook is strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established Orangetheory Fitness sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead studio previews for prospects and fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive welcome.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled Orangetheory Fitness workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard clients using Client Intake Forms and Fitness Program Agreements.
Work with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant Orangetheory Fitness training programs.
Generate leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.