Studio Sales & Operations - Sales Associate
About The Position
The Sales Associate supports front-of-house operations at an Orangetheory Fitness studio, with a strong focus on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding key performance indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining high customer-service standards. The position combines client outreach, studio tours and onboarding, sales administration, and maintaining a welcoming, clean studio environment. The role is full-time and pays $17.75 per hour, with additional opportunities to earn bonuses and other incentives.
Requirements
- Excellent customer-service skills.
- Previous sales experience and strong sales skills; experience in a sales quota-bearing structure is highly preferred.
- Strong verbal and written communication skills.
- Ability to multitask and perform well in a busy environment.
- Functional computer skills, including basic Microsoft Word and Excel, internet use, and basic software use.
- High school diploma required.
- Ability to work day, evening, and/or weekend hours as needed.
- Ability to participate in one to two scheduled workouts per week.
Nice To Haves
- Health- and fitness-minded candidates are strongly preferred.
- Experience working in a sales quota-bearing structure is highly preferred.
Responsibilities
- Establish and maintain an effective referral program.
- Maintain accurate records using established OTF sales systems.
- Conduct telephone inquiries, follow-up calls, and customer-care calls.
- Lead studio previews for prospects and fitness program holders.
- Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
- Follow the daily studio cleaning checklist before, during, and after shifts.
- Participate in one to two scheduled OTF workouts per week.
- Maintain an organized and clean lobby and front-desk area.
- Process cash and credit-card transactions accurately.
- Follow up with prospective clients and complete related follow-through activities.
- Respond promptly to member requests, inquiries, and concerns.
- Onboard OTF clients using Client Intake Forms and FP Agreements.
- Work with the Fitness Team to ensure processes are fulfilled.
- Attend and participate in relevant OTF training programs.
- Generate leads through current members, influencers, community outreach, and social media.
- Convert leads into members and contact new leads promptly.
- Contact potential clients through cold calls and emails.
- Meet and exceed sales performance indicators, including membership sales and renewals, retail and concession sales, and workout traffic.
- Maintain premium customer-service levels.
Benefits
- Comprehensive paid training and certifications.
- Competitive base pay, commission, and performance bonuses.
- Free studio membership.
- Product discounts.
- Flexible scheduling to accommodate educational or personal goals.
- Fitness-casual dress code.
- Passionate and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
