Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Tustin, CA

About The Position

The Sales Associate supports front-of-house fitness studio operations, emphasizing premium customer service and sales performance. The role is responsible for meeting and exceeding sales indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic while maintaining high customer service standards. The position also involves generating leads, converting prospects into members, and supporting studio operations and cleanliness. This is a part-time position with a stated pay rate of $17.00 per hour, plus opportunities for bonuses and other incentives. Orangetheory Fitness offers paid training and certifications, a studio membership, product discounts, flexible scheduling, a fitness-casual dress code, and a collaborative work environment. Studio-specific duties and selection requirements may vary.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic use of Microsoft Word and Excel, the internet, and other basic software.
High school diploma.
Flexibility to work day, evening, and/or weekend hours as needed.
Ability to participate in one to two scheduled workouts per week.

Nice To Haves

Experience working in a sales-quota-bearing structure is highly preferred.
Health- and fitness-minded candidates are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead studio previews for prospects and fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive studio entrance.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Keep the lobby and front desk organized and clean.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads promptly.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.