Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Dana Point, CA

About The Position

The Sales Associate supports front-of-house fitness studio operations, with a strong focus on premium customer service and achieving sales expectations. The role is responsible for meeting and exceeding key performance indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium service levels. The position also involves generating and following up on leads, converting prospects into members, maintaining studio records and cleanliness, processing transactions, and working closely with the Fitness Team. Orangetheory Fitness describes its workout as a one-hour, full-body heart-rate-zone and strength-training experience designed to provide personalized group training. Its vision is to be the trusted global leader of innovative heart-rate-based interval training, and its stated values are Passion, Integrity, Accountability, Innovation, and Community.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic use of Microsoft Word and Excel, the internet, and computer software.
High school diploma.
Flexibility to work day, evening, and/or weekend hours as needed.
Ability to work and function in an Orange Team environment.
Ability to participate in one to two scheduled workouts per week.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.
Health- and fitness-minded candidates are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead studio previews for prospects and fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.