Studio Sales & Operations - Sales Associate

Orange Theory Fitness•San Diego, CA

About The Position

The Sales Associate assists with all front-of-house fitness studio operations, focusing on premium customer service and meeting sales expectations. The role is responsible for meeting and exceeding sales indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service. The position also supports lead generation and conversion, member care, studio cleanliness, accurate transactions and records, and coordination with the Fitness Team. The role is part-time and pays $17.75 per hour, with additional opportunities to earn bonuses and other incentives.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong sales experience in a quota-bearing structure is highly preferred.
Solid verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic Microsoft Word and Excel, internet use, and basic software use.
High school diploma.
Ability to work and function in an ORANGE TEAM environment.
Flexibility to work day, evening, and/or weekend hours as needed.

Nice To Haves

Health- and fitness-minded applicants are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up and follow through with prospective clients.
Respond promptly to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.