Sales Associate 12 Oaks Mall

KnitWell Group•Novi, MI

1d•Onsite

About The Position

Talbots is seeking a Sales Associate to provide an exceptional customer experience and support store business at the Twelve Oaks location. The role focuses on selling, styling, building customer relationships, and contributing to store operations. Associates work with customers and the store team in a fast-paced retail environment and may assist with operational projects as assigned. This is a regular part-time position with an open availability requirement of 15 to 20 hours per week. Scheduling flexibility is needed to meet business needs, including evenings, weekends, and holidays. The position involves standing for extended periods, moving around regularly, climbing ladders, and handling product weighing at least 40 pounds. Talbots describes its culture as team-oriented, creative, relationship-focused, committed to integrity and respect, inclusive, and engaged with the community. The company offers growth opportunities, incentive opportunities, eligible employee benefits, merchandise discounts, and other perks.

Requirements

Demonstrated selling competence and styling expertise, with a love of fashion.
Ability and motivation to create, build, and cultivate relationships.
Ambition and passion for achieving individual and team goals; ability to thrive in a team environment.
Excellent verbal communication skills and a high level of integrity.
Technological competency navigating a computer, iPad, or handheld system.
Strong organizational skills and ability to multitask in a fast-paced, changing environment.
Ability to work cooperatively in a diverse work environment.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds.
Open availability of 15 to 20 hours per week, with flexibility for business needs, including evenings, weekends, and holidays.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
Assist the management team in building store business.
Use service enhancers, including active use of Concierge, to build strong relationships.
Serve multiple customers at a time and manage concurrent tasks or projects.
Keep informed about fashion trends and new arrivals, including product fit, color, and fashion details.
Use product knowledge and fashion expertise to create outfits and recommend items suited to customers’ needs.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize performance.
Work toward sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Complete assigned projects and operational tasks, including filling orders, replenishment, and recovery.