Sales Associate

Express • Woodstock, GA

6d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless style through its retail stores and online channels. The Sales Associate at the Outlets @ Atlanta is responsible for providing retail customers with a great in-store shopping experience while also completing tasks such as stocking, cleaning and folding merchandise. The role includes maintaining an inviting and safe store, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet physical requirements.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Complete other essential functions as directed by a supervisor.
• Assist with stocking, cleaning and folding merchandise.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED