Sales Associate

Express • Jackson Township, OH

7d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store and a mobile app. The Sales Associate at the Belden Village store provides customers with a great in-store shopping experience and assists with operational tasks such as stocking, cleaning and folding merchandise. The role includes maintaining a safe, clean and organized store, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the position's physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, the sales leadership team and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate issues, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with tasks such as stocking, cleaning and folding merchandise.

Benefits

• For full-time associates: medical, pharmacy, dental and vision coverage.
• For full-time associates: 401(k) and Roth 401(k) with Company match.
• For full-time associates: merchandise discount.
• For full-time associates: paid time off.
• For full-time associates: parental leave for new moms and dads.
• For part-time associates: assistance through LIG Solutions to obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED