PT Sales Associate

Lovesac Company•Costa Mesa, CA

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably with innovative, adaptable products. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and delivers a customer-first experience that reflects the Lovesac brand and values. The role combines active selling and end-to-end customer support with daily store operations. Associates build customer relationships, maintain product knowledge and sales pipelines, follow up with customers, and work to meet sales goals and key performance indicators. They also support store standards, inventory, promotions, and team culture. The role requires regular availability during peak selling periods, including nights, weekends, and holidays, along with the physical ability to move and assemble furniture.

Requirements

Must be 18 years of age or older.
At least 1 year of experience in retail or customer service.
Ability to work during peak selling periods, including nights, weekends, and holidays.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, and assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell by following the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections.
Guide customers through the full buying journey by identifying their needs and delivering exceptional service.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and committed to learning and growth.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Uphold brand standards, safety requirements, and company policies while helping protect the business.
Take on additional priorities and special projects as needed.
Regularly work during high-traffic and peak selling periods, including nights, weekends, and holidays.
Travel as required to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive customer and business information with sound judgment and integrity.
Move and assemble furniture, including items weighing up to 75 pounds, on the selling floor.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity-theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays