Sales Associate

Express • Atlanta, GA

6d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate provides an enjoyable in-store shopping experience for retail customers and assists with tasks such as stocking, cleaning, and folding merchandise. The role also includes maintaining safe, clean, and organized store areas; following company policies and procedures; and supporting product launches according to company standard operating procedures.

The associate delivers the customer experience, processes transactions accurately and efficiently, resolves customer service issues or escalates them to management, and encourages participation in credit and loyalty programs. Additional essential functions may be assigned by a supervisor. The position is at the Lenox Square store. Applicants must be authorized to work full-time in the United States; the company does not sponsor work visas.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience; at least 6 months is required.
• Proficiency using technology, including iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position's physical requirements.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Authorization to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine whether to resolve or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Assist with additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED