PT Sales Associate

Lovesac Company•Cranston, RI

2d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture designed for comfort, style, and sustainability. The Sales Associate connects with customers, helps them select products suited to their lifestyles and spaces, and delivers a positive, customer-first shopping experience. The role involves active selling, developing customer relationships, learning and explaining products, and supporting the store and its operations. Associates are expected to represent Lovesac’s values and brand with integrity, contribute to an inclusive team environment, and adapt to changing priorities.

Requirements

Must be at least 18 years old.
At least one year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Able to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems for customer service and outreach.
Able to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, and customer privacy.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for up to eight hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to perform bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Responsibilities

Greet customers warmly, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections and responsive service.
Manage the customer journey from discovering needs through product education and closing sales.
Deliver engaging brand tours and demonstrate strong product knowledge.
Take ownership of performance and work to meet or exceed sales goals and key performance indicators.
Contribute to an inclusive, respectful environment where customers and teammates feel welcome and diverse perspectives are valued.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Build relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while helping maintain a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Travel as required to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive business and customer data responsibly, protecting customer privacy and the comfort and safety of people and property.
Stand and walk for extended periods, up to eight hours per shift; move furniture weighing up to 75 pounds; and assemble furniture on the selling floor.
Perform bending, twisting, kneeling, reaching, stooping, crawling, and climbing as part of the position.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays