PT Sales Associate

Lovesac Company•Kirkland, WA

1d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through adaptable, customizable furniture. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and delivers a positive, customer-first experience while representing the Lovesac brand. Associates are expected to build lasting customer relationships, learn and communicate product knowledge, and take ownership of sales performance in a fast-paced retail environment. The role also supports daily store operations, including opening and closing, inventory, visual standards, promotions, safety, and store policies. Associates contribute to an inclusive and respectful team culture, use store technology and systems to support sales and customer outreach, and may take on additional priorities or special projects as needed. The position requires work during high-traffic periods, including nights, weekends, and holidays, as well as the ability to stand and walk for extended periods and handle and assemble furniture.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including nights, weekends, and holidays.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems for customer experience and follow-up.
Ability to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions or heights and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers enthusiastically and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to increase sales conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections and excellent service.
Understand customer needs and manage the customer journey from discovery through follow-up and sale.
Develop product knowledge, provide brand tours and product education, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution and sound decision-making.
Contribute to an inclusive, respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems, technology, and data to prioritize work and support customer-focused execution.
Follow brand standards, safety requirements, and policies while helping protect the business.
Take on additional priorities and special projects as needed.
Travel when required to local stores, third-party vendors, or occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave for eligible part-time associates in certain jurisdictions
Pay at 1.5 times the regular rate for hours worked on specified holidays