Big O Tires Sales Associate

Leeds West Group•Ames, IA

6d•Onsite

About The Position

A Sales Associate exemplifies professional integrity, strong teamwork skills, knowledge of automotive industry practices and procedures, and a passion for sales, quality work, exceptional customer service, interpersonal communication, and exceeding business goals while supporting daily business operations. The role exercises discretion and independent judgment regarding matters that significantly impact business operations. The Sales Associate supports the Store Manager with store operations, customer service, sales, appointment scheduling, coordination with technicians, recordkeeping, payments, and performance monitoring. The position also supports inventory and expense management, safety compliance, facility opening and closing, and team development. It is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Hours and days may vary by location and business needs; the role regularly requires long hours and frequent weekend work. The position requires up to 50% travel between local stores, with overnight travel under 5% unless assigned.

Requirements

At least 18 years of age.
Active and unrestricted driver’s license.
High school diploma or equivalent.
Prior industry knowledge and/or experience is required.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check and Motor Vehicle Records check, and ability to maintain a clean driving record.
Strong sense of integrity; excellent active listening, verbal and written communication, interpersonal, diplomacy, customer service, and sales skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational, detail-oriented, analytical, decision-making, problem-solving, and time-management skills.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI), and with inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lift and carry heavy parts and equipment weighing up to 50 pounds or more; work long hours under tight deadlines; and meet the role’s hand-eye coordination, dexterity, vision, hearing, and speaking demands.
Ability to work onsite in an automotive retail and repair environment, comply with PPE, uniform, and OSHA safety requirements, and travel up to 50% between local stores.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least one year of related experience is preferred.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Deliver customer service through effective interactions, sales promotion, financing options, service quality, follow-ups, customer reviews, and prompt resolution of concerns and complaints.
Listen to customers and recommend automotive repair and maintenance services, explaining offerings, benefits, and pricing.
Identify upsell opportunities and recommend services or products that meet customer needs and increase revenue.
Use promotions, special offers, incentives, and standard operating procedures to encourage appointment bookings and repeat visits.
Coordinate with automotive technicians and other staff to complete appointments accurately, efficiently, and on time.
Schedule and confirm service appointments, follow up with customers, and address scheduling changes or conflicts.
Maintain accurate customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Ensure services comply with company, safety, and industry standards.
Assist in monitoring key performance indicators and identifying areas for improvement.
Assist with inventory levels and shrinkage, business costs and expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and complete opening and closing procedures, including nightly deposits, system close-outs, and responses to alarms or after-hours security concerns.
Help analyze and minimize workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company policies and industry practices.
Ensure test drives follow company policies, safety practices, procedures, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture that develops employees, meets business goals, and delivers customer service.
Perform other duties as assigned.