Big O Tires Sales Associate

Leeds West Groups•Ames, IA

1d•Onsite

About The Position

The Sales Associate supports the Store Manager with daily business operations while providing exceptional customer service and promoting automotive repair and maintenance services. The role combines sales, service scheduling, customer relationship management, operational support, and adherence to safety and company standards. The associate exercises discretion and independent judgment on matters that significantly affect business operations. The position operates in a fast-paced automotive retail and repair environment, with exposure to indoor and outdoor climates, automotive tools, equipment, fluids, and chemicals. Proper PPE, uniform standards, and compliance with OSHA requirements are expected. This is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Work hours and days may vary by location and business needs; the role regularly requires long hours and frequent weekend work. The position requires up to 50% travel between local stores, with overnight travel under 5% unless assigned otherwise.

Requirements

At least 18 years of age.
Active, unrestricted driver's license and ability to maintain a clean driving record; successful completion of an MVR check is required.
High school diploma or equivalent.
Prior knowledge and/or experience in the automotive industry is required.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, customer service, and sales skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organization, attention to detail, analytical, decision-making, problem-solving, and time-management skills.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to travel between local stores up to 50%; overnight travel is under 5% unless on a particular assignment.
Ability to meet the physical demands of the role, including frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, repetitive motions, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and working long hours under tight deadlines.
Adequate vision, hearing, speaking ability, hand-eye coordination, manual dexterity, physical strength, agility, and endurance.

Nice To Haves

Bachelor's degree in business management or a related field.
At least one year of related experience.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide professional customer service and communications, support call conversion, apply promotions and discounts correctly, promote financing, ensure quality repair services, conduct follow-ups, seek customer reviews, and resolve concerns promptly.
Listen to customers and provide knowledgeable automotive repair advice and recommendations.
Explain automotive repair and maintenance services, benefits, and pricing to customers.
Identify upsell opportunities and recommend services or products that meet customer needs and support revenue goals.
Use promotional materials, special offers, incentives, and standard procedures to encourage bookings and repeat business.
Coordinate with automotive technicians and staff to complete appointments accurately and efficiently.
Schedule appointments based on availability, service requirements, workflow, and profitability.
Confirm appointments, send reminders, and address scheduling changes or conflicts.
Maintain customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Ensure services are completed efficiently and in compliance with company, safety, and industry standards.
Help analyze and monitor KPIs to assess shop performance and identify improvement opportunities.
Assist with inventory and shrinkage control, business costs and expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to after-hours alarms or security concerns.
Help reduce workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company policies and industry practices.
Ensure test drives follow company policies, procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay informed about industry trends, technology, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture that develops employees and supports customer service and business goals.
Perform other duties as assigned.