Big O Tires General Service Technician

Leeds West Groups•Mason City, IA

3d•$17 - $17•Onsite

About The Position

The General Service Technician performs routine vehicle maintenance, assists with inspections, diagnoses and troubleshoots automotive problems, and completes repairs in a fast-paced automotive retail and repair environment. The role requires professional integrity, teamwork, basic automotive knowledge and repair skills, proficiency with current tools and technology, a willingness to learn, and a commitment to quality work and exceptional customer service. The technician works with customers, senior Automotive Technicians, management, and other team members to coordinate service and communicate repair recommendations. The position also supports workplace safety, accurate inspection records, quality control, and day-to-day business operations. This is a full-time, onsite position requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; schedules may vary, and the position regularly requires long hours and frequent weekend work. Travel between local stores may be up to 25%, with overnight travel under 5% except for particular assignments.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successfully complete an MVR check and maintain a clean driving record.
Strong integrity, active listening, communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail, along with analytical, decision-making, and problem-solving abilities.
Proficiency with computer and software systems, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Inventory and expense management proficiency.
Ability to work in a fast-paced sales environment, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to give and receive constructive feedback and meet consistent attendance expectations.
Ability to use required Personal Protective Equipment, follow uniform standards, and comply with OSHA safe workplace standards.
Ability to meet the physical demands of the position, including frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lifting and carrying parts and equipment weighing up to 50 pounds or more; working long hours under tight deadlines; and using manual dexterity and adequate vision, hearing, and speaking abilities.

Nice To Haves

High school diploma or equivalent.
At least one year of related experience.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, service issues beyond the scheduled work, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policies, procedures, safety practices, and traffic laws.
Prepare and maintain thorough, consistent, and accurate inspection records, and communicate service recommendations and needs to sales and management staff.
Communicate professionally with customers about repair recommendations, estimates, and questions or concerns.
Provide timely, accurate automotive services and maintain a professional, courteous manner to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advancements, and regulatory changes related to repair and safety.
Support the Store Manager in fostering an inclusive, cohesive team culture and developing employees.
Perform other duties as assigned.