Big O Tires General Service Technician

Leeds West Group•Mason City, IA

2d•Onsite

About The Position

A General Service Technician performs routine vehicle maintenance and repair work, supports inspections and diagnostics, and delivers quality service in a fast-paced automotive retail and repair environment. The technician works with customers, senior Automotive Technicians, management, and other team members to coordinate service, explain recommendations, and support efficient daily operations. The position requires professional integrity, teamwork, a willingness to learn, and a focus on customer satisfaction and business goals. This is a full-time, onsite position requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and days may vary by location, business needs, and work schedules. The role regularly requires long hours and frequent weekend work, plus up to 25% travel between local stores. Overnight travel is less than 5% unless required for a particular assignment. The work takes place in a fast-paced automotive retail and repair environment, with regular exposure to indoor and outdoor climates, changing temperatures, automotive tools, equipment, fluids, and chemicals. Proper use of personal protective equipment, adherence to uniform standards, and compliance with OSHA safe-workplace standards are required. The role involves frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; frequent lifting and carrying of heavy parts and equipment weighing up to 50 pounds or more; and physical endurance for long hours in a fast-paced environment. Adequate hand-eye coordination, manual dexterity, vision, hearing, and speaking abilities are required.

Requirements

Must be at least 18 years old.
Active and unrestricted driver's license required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong sense of integrity.
Excellent active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail.
Analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, provide and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the position's physical demands, including frequent movement and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.

Nice To Haves

High school diploma or equivalent preferred.
At least one year of related experience preferred.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, additional service issues, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, procedures, safety practices, and traffic laws.
Prepare accurate inspection records and communicate service recommendations and needs to sales and management staff.
Communicate professionally with customers, explain repair recommendations, provide estimates, and address questions or concerns.
Provide customer service and maintain a professional, courteous demeanor to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on industry trends, technology, and regulatory changes affecting automotive repair and safety.
Support the Store Manager in fostering an inclusive, cohesive team environment and developing employees.
Perform other duties as assigned.