Sales Associate-eCommerce/Phone-1

AutoNation • Sanford, FL

9d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone and internet contact to an in-store experience. Associates help customers select a vehicle, discuss terms and payment options that fit their needs and budgets, and close sales. They also follow up after purchase to support customer satisfaction and help transition customers to the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Desire and ability to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person interactions.
• Answer questions and provide vehicle and purchase information.
• Guide customers from phone or internet contact to an in-store experience.
• Help customers select vehicles and discuss purchase terms and payment options.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED