Ecommerce Associate

Goodwill Industries of Southwest Florida • Tice, FL

3d

About The Position

Goodwill Southwest Florida is seeking an Ecommerce Associate to support all areas of the Ecommerce department. The role prepares, researches, lists, packages, and fulfills online orders while maintaining high standards of productivity, accuracy, and customer service. The ideal candidate can work independently and collaboratively to support Ecommerce operations and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Ability to research information online using multiple websites.
• Ability to type at least 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to listen to and follow instructions.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to stand for extended periods and independently stoop, bend, kneel, push, and pull.
• Ability to read fine print and engravings and recognize colors.
• Ability to occasionally lift and move up to 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.

Nice To Haves

• Experience with eBay, Amazon, or other online marketplace platforms.

Responsibilities

• Meet or exceed daily productivity goals and quality standards established by the Ecommerce Manager.
• Represent merchandise accurately through photographs, item descriptions, UPC scans, and documentation of damages, imperfections, or defects.
• Research items online using multiple sources and perform routine tasks according to established procedures, completing required documentation accurately.
• Package orders accurately and prepare merchandise for shipment or local pickup.
• Provide excellent customer service to internal and external customers while fostering a positive team environment.
• Follow Goodwill policies, department procedures, and safety regulations.
• Work a flexible schedule based on business needs and perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED