Inbound Ecommerce Associate

Goodwill Greater Milwaukee & Chicago•Racine, WI

About The Position

The Inbound Ecommerce Associate prepares and lists items for online sale and shipment to customers nationwide. The role includes examining, testing, and evaluating merchandise— including networking electronic equipment—to determine functionality and value; photographing and accurately describing items; processing and organizing inventory; fulfilling customer inquiries; and preparing orders for shipment. Associates work independently and collaboratively, rotate between workstations, and may assist with special projects and training new associates. The position contributes to the Goodwill mission through productive, team-oriented work. This is an active warehouse role with rotating two-week schedules. Front-half shifts are Sunday–Wednesday in Week A and Sunday–Tuesday in Week B. Back-half shifts are Wednesday–Saturday in Week A and Thursday–Saturday in Week B. All shifts run from 7:00 AM to 5:30 PM.

Requirements

Basic reading, writing, and math skills.
Computer skills, including functional knowledge of word processing, email, and internet software.
Forklift certification if required at the site.
Ability to function independently in a work setting.
Ability and willingness to follow policies, procedures, Kaizen guidelines, and safety and security regulations.
Ability to operate equipment and machinery correctly, safely, and responsibly.
Ability to provide excellent customer service to internal and external customers.
Ability to contribute productively and collaboratively as a member of the team.
Ability to stand and/or walk for the duration of a 10-hour work period.
Ability to bend and reach while working with merchandise.
Ability to lift, push, or pull up to 75 pounds.
Manual dexterity to operate material-handling equipment.
Ability to grasp materials for inspection and sorting.
Ability to visually inspect merchandise and markings and use jeweler loops up close.

Nice To Haves

Forklift experience.

Responsibilities

Feed books and media items onto a commercial conveyor belt system.
Photograph and list items accurately, including noting damage.
Determine merchandise value based on quality, trends, brands, and price guides.
Examine, test, and evaluate networking electronic equipment for value and functionality.
Move materials throughout the warehouse to support shipping and transportation, including loading and unloading.
Use software and hardware to dispose of data-bearing devices according to applicable procedures.
Organize inventory by stocking and stowing listed products.
Respond to customer inquiries about orders, order status, pricing, item descriptions, inventory, and shipping or receiving.
Pack, seal, label, and affix postage to items using shipping tools and supplies.
Use shipping software to select cost-effective carriers and process shipments accurately.
Assist with training and mentoring associates.
Maintain production standards and an organized, clean, and safe work area; follow safety procedures and use PPE as needed.
Meet or exceed daily productivity goals by processing items efficiently and accurately, and rotate between stations regularly.
Safely operate a pallet jack and follow company and OSHA safety guidelines.
Accurately track personal production as directed.