Inbound Ecommerce Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Mount Pleasant, WI

4d • Onsite

About The Position

The Inbound Ecommerce Associate prepares and lists items for online sale and shipment to customers nationwide. The role includes examining, testing, and evaluating merchandise—including networking electronic equipment—to determine its functionality and value. Associates use mobile devices for photography and listing work, respond to customer inquiries, maintain inventory, and prepare orders for shipment. The position involves working independently and collaboratively, meeting productivity goals, rotating between workstations, and helping train and mentor associates.

This is an active warehouse role requiring standing or walking for up to 10 hours, handling merchandise, and safely using material-handling equipment. Associates work a rotating two-week schedule, with front-half or back-half options. Shifts run from 7:00 a.m. to 5:30 p.m.

Requirements

• Basic reading, writing, and math skills.
• Computer skills, including functional knowledge of word processing, email, and internet software.
• Forklift certification if required at the site.
• Ability to function independently in a work setting.

Nice To Haves

• Forklift experience.

Responsibilities

• Feed books and media items onto a commercial conveyor belt system.
• Photograph and accurately describe items in listings, including noting damage.
• Determine merchandise value based on quality, trends, brands, and price guides.
• Move materials through the warehouse and support shipping and transportation in the loading and unloading area.
• Use software and hardware to dispose of data-bearing devices according to applicable procedures.
• Organize and maintain inventory by stocking and stowing listed products.
• Respond to customer inquiries about orders, order status, pricing, item descriptions, inventory, and shipping or receiving.
• Pack, seal, label, and prepare materials for shipment using appropriate tools and supplies.
• Use shipping software to ship items accurately and efficiently using the most cost-effective carrier.
• Assist with training and mentoring associates.
• Maintain production standards and contribute to an efficient, positive, team-focused process.
• Keep the work area organized and clean, follow safety procedures, use PPE as needed, and apply safe body mechanics.
• Meet or exceed daily productivity goals by handling and processing products efficiently and accurately, and rotating between stations regularly.
• Safely operate a pallet jack and follow company and OSHA safety guidelines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Some roles may be eligible for participation in an incentive plan; participation does not guarantee payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed