Sales Associate-eCommerce/Phone-1

AutoNation • Sanford, FL

10d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and guiding customers from phone and internet contact to an in-store experience.

The associate helps customers select vehicles, discusses terms and payment options that fit their lifestyles and budgets, and closes sales. The role also includes providing an exceptional experience before and after purchase, following up to ensure customer satisfaction, and helping transition customers to the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond to customer leads in a timely fashion across online and phone channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select vehicles and negotiate terms and payment options that meet their needs and budgets.
• Close vehicle sales.
• Follow up with customers to ensure satisfaction and build loyalty.
• Help transition customers to the Service department after purchase.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED