Sales Associate

Orangetheory•Nichols Hills, OK

5d•Onsite

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at AFG HoldCo studios. As a key point of contact for prospective and current members, the role shares the brand story, drives membership sales, and builds relationships that support retention. The Sales Associate works with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The role calls for a positive, service-oriented mindset, strong communication skills, and motivation to meet and exceed performance expectations. It reports directly to the Studio Manager. The position is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, extended periods of standing and walking, and working in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative tasks involve computers, phones, and other standard office equipment. Occasional offsite events or community activities may be required. The role is part-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs. Compensation is $16.00 per hour.

Requirements

High school diploma or equivalent.
Professionalism and a positive service attitude.
Strong communication, listening, collaboration, and relationship-building skills.
Ability to work effectively in a team, respond comfortably to change, and use tact and judgment with a broad variety of people.
Integrity, reliability, initiative, and a results-oriented, self-motivated approach.
Problem-solving ability and capacity to manage unexpected challenges calmly and professionally, including under pressure.
Strong organization, attention to detail, and time-management skills.
Emotional intelligence, including active listening, respectful communication, and empathy.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Ability to stand, walk, and move throughout the studio; communicate effectively, including talking and hearing in potentially loud conditions; and perform the specified vision tasks.
Ability to occasionally lift, carry, push, or pull items up to approximately 25–30 pounds, bend, reach, and perform light cleaning tasks.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in keeping with brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a positive, seamless experience for current and prospective members.
Meet individual and team sales goals through outreach, follow-ups, and lead generation to drive membership growth.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio environment in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate a commitment to exceptional customer service and AFG HoldCo core values.