Sales Associate La Roca Village Outlet 30h (f/m/x)

Value Retail PLC•Barcelona, AR
•Onsite

About The Position

HUGO BOSS is seeking two Sales Associates to join a store team at La Roca Outlet in Barcelona. The role involves showing passion for the products and brand, delivering Customer Service Excellence, building a loyal customer base, and contributing to commercial success. The position is for 30 hours per week, with immediate incorporation.

Requirements

  • Demonstrated experience in retail sales in a luxury brand environment.
  • Previous experience as a Sales Associate.
  • Experience with KPIs and previous experience.
  • Willingness to adapt and take on new challenges.
  • Professional presentation and image.
  • Ability to handle multiple demands and competing priorities.
  • Maintain professionalism under all circumstances.
  • Advanced English proficiency at C1 level.

Nice To Haves

  • Experience in outlet retail or high-volume sales areas is highly valued.
  • Knowledge of another language is a plus.

Responsibilities

  • Follow provided action plans to improve productivity.
  • Support loss-prevention and stock-management operations.
  • Build and maintain commercial awareness of competitors and local markets.
  • Deliver excellent customer service and build a loyal base of repeat shoppers.
  • Maintain a customer-centric mindset to ensure a positive customer experience.
  • Gather CRM data and manage its quality.
  • Support store management with transactions, complaints, and returns.
  • Use business systems and the latest technology proficiently.
  • Follow company policies, including Health & Safety, the Store Operations Manual, and Retail Teamwear policies.
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