Sales Associate

Carter's • Queenstown, MD

6d

About The Position

The Sales Associate is the first point of contact for Carter’s customers, including growing families, and helps them find products for important moments in their parenting journey. The role provides a welcoming, inclusive customer experience by explaining product styles, features, and benefits; assisting with omnichannel shopping; processing transactions; and supporting store operations. Associates help maintain a safe and clean store, minimize loss through exceptional service, and communicate current promotions and the brand loyalty program.

Requirements

• Demonstrated customer service and customer engagement skills.
• Effective, professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Nice To Haves

• Positive and solutions-oriented mindset.

Responsibilities

• Welcome customers and provide assistance with product styles, features, and benefits.
• Proactively resolve customer issues and assist multiple customers in a busy retail environment.
• Assist with omnichannel needs to provide a positive shopping experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules designed to accommodate work and personal activities.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program offering tuition-free GED or bachelor’s degree attainment, or English as a second language learning.
• Professional and personal development and training programs.
• Opportunities to develop and grow in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed