Luxury Retail Sales Associate FT

Longchamp USA•Orlando, FL

1d•Onsite

About The Position

The Sales Associate works in the Boutique Retail Store and reports to the Store Manager. The role is responsible for delivering customer service according to company standards, generating sales, merchandising, operating the point-of-sale register, preventing loss, and following company policies and store standards. The associate serves and advises clients, maintains product and merchandise-care knowledge, develops client books, records sales, and handles customer inquiries and transactions. The position also supports merchandising, displays, inventory processing and replenishment, shipment handling, store upkeep, and other projects or duties assigned by management. Longchamp describes its working environment as demanding and caring and emphasizes versatility, personal development, and an inclusive workplace. The position requires working varied hours, including days, evenings, weekends, or holidays as business needs dictate. It may require travel between boutiques. Work takes place both inside and outside, and the role involves accessing the sales floor, stock area, and register area. The listed pay is $21.00–$25.00 per hour.

Requirements

High school diploma or GED, and a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
More than three years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency with Cegid transactions and register procedures in accordance with Cegid Manual guidelines.
Proficiency with the UPS System and ability to prepare, send, receive, and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Effective communication and strong interpersonal skills with associates and customers.
Ability to work in a fast-paced, multitasking environment with minimal supervision, including under stressful conditions at times.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area, and to operate equipment necessary to run the store.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the listed physical demands, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently, and to meet close-visual-acuity requirements.
Ability to work in conditions involving both indoor and outdoor activities.

Nice To Haves

Understanding of the French language.
Experience researching and exploring new trends in the marketplace.

Responsibilities

Generate and maximize sales by helping clients purchase company products.
Maintain knowledge of products, merchandise care, new items, customer-service guidelines, and store policies.
Develop and maintain client books and keep sales records.
Follow customer-service guidelines, including greeting etiquette, returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise clients with friendly, high-quality customer service.
Gift-wrap and bag customer purchases.
Assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, and displays.
Process and replenish merchandise; participate in receiving and monitoring floor stock.
Stock and restock shelves, counters, and tables, and tag merchandise as needed.
Keep the sales floor clean and orderly and maintain housekeeping standards.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, lookups, CRM tasks, reports, and register opening and closing.
Prepare and send shipments and receive and check shipments.
Comply with company policies, procedures, practices, and store standards.
Work on special projects and perform other duties assigned by management.
Travel between boutiques when necessary for business reasons.