Sales Associate Nf1 (Flex) Mcx Retail Warehouse

U.S. Marine Corps•Kaneohe, HI

13h

About The Position

The Sales Associate provides Marine Corps Exchange (MCX) customers with courteous, world-class service and supports customer loyalty through friendly, professional, and proactive assistance. Associates help customers across retail operations, attempt to resolve challenging situations, and serve as ambassadors for Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New. Work assignments may vary according to business needs and include cashiering or self-checkout, customer service, salesfloor or department support, stockroom or backroom, and military clothing. Associates may work indoors, outdoors, or in coolers and chillers; limited-duration cooler or chiller assignments include appropriate personal protective equipment. Associates assigned regularly to particular areas are expected to learn basic product knowledge. The position includes retail operations such as customer and register transactions, planogram changes and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program, and other operational tasks. Light housekeeping, including sweeping, dusting, and trash removal, may be assigned. Associates work with Specialists and supervisors for mentoring, guidance, and training, and participate in year-end inventory preparation and inventory activities. They identify and communicate potential loss or theft, follow safety and equal employment opportunity standards, and may complete business-required training or certifications, including food safety or fuel training. The role requires lifting and carrying objects up to 45 pounds independently and heavier objects with assistance. At gas stations only, duties may include fuel-lane maintenance and handling or cleanup of hazardous materials or substances, with required PPE and current fuel safety training. Other duties may be assigned.

Requirements

Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.
Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand, and execute them properly.
Ability to work in a high-performance environment and commit to service and sales goals.
Attention to detail.
For gas-station duties, must wear appropriate PPE when required and pass and maintain current fuel safety training as required.
Employment is contingent upon successful completion of a National Agency Check and Inquiries (NACI).

Nice To Haves

At least one year of experience working in a customer- and sales-focused environment is preferred.
Cash handling, basic math, and register experience are strongly preferred.

Responsibilities

Provide courteous, professional, proactive customer service and support customer loyalty.
Assist customers in all aspects of retail business and make reasonable attempts to resolve challenging customer situations before seeking support from a mentor or supervisor.
Represent Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.
Work in assigned areas such as cashiering, self-checkout, customer service, salesfloor or department support, stockroom or backroom, and military clothing, as business needs require.
Learn basic product knowledge in regularly assigned areas.
Complete customer and register transactions, planogram revisions and setups, identify missing products, replenish the sales floor and coolers, set promotional signage, and perform visual merchandising.
Maintain backroom standards through the 5S program and perform other store operations tasks.
Perform light housekeeping, including sweeping, dusting, and trash removal, when assigned.
Work with Specialists and supervisors for mentoring, guidance, and training.
Assist with preparation for and participate in year-end inventory.
Identify and communicate potential risk of loss or theft.
Complete additional training or certifications required by the business or normal work assignments, including food safety or fuel training where applicable.
Articulate MCX value stories and engage teammates positively to promote customer satisfaction and teamwork.
Adhere to safety regulations, standards, and established EEO and sexual-harassment prevention standards.
At gas stations only, assist with regular fuel-lane maintenance and handling or cleanup of hazardous materials or substances; use required PPE and maintain current fuel safety training.
Perform other duties as assigned.