Sales Associate (Mcx) Nf-01

U.S. Marine Corps•Marine Corps Air Station - Yuma, AZ

1d•Onsite

About The Position

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. The Sales Associate is responsible for providing all Marine Corps Exchange (MCX) customers with world class customer service with an additional emphasis on courtesy. Sales associates are the primary service providers and will assist customers in every aspect of the retail business in a friendly, professional, and proactive manner that supports continued customer loyalty. Sales associates assist their customers in challenging scenarios by using an ¿I can do that¿ mindset, to make all attempts for a positive customer experience and outcomes, before asking for support from the next level mentor or supervisor. Sales associates are brand and customer program ambassadors for all Marine Corps and MCX programs, including but not limited to, Military Star, Super Star Student, customer satisfaction surveys and Keep it New. This position can be scheduled throughout the facility, based on the needs of the business including but not limited to, cashier or self-checkout attendant, customer service, salesfloor / department support, stockroom / backroom, and military clothing. In addition to working indoors, associates may be required to work outdoors or inside coolers and/or chillers. Limited time durations and proper Personal Protective Equipment (PPE) will be provided when working inside coolers and/or chillers. Sales associates who are regularly scheduled in areas are expected to learn basic product knowledge to support customer satisfaction and service. Sales associates perform store operations tasks such as but not limited to, customer and register transactions, Planogram revisions and setups, identifying missing products, replenish sales floor and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program and other operational tasks. Light housekeeping tasks such as but not limited to, sweeping, dusting and trash removal may be part of daily assigned duties. Sales associates are supported by the Specialist role with mentoring, guidance, and training. Sales associates are expected to work with, learn from and request guidance from Specialists in addition to their supervisors. Sales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Assists in preparing and participates in year-end inventory and preparation. Identifies and communicates potential risk of loss and/or theft. May require additional training or certifications as required by the business and/or normal working assignments, including but not limited to, food safety training and fuel. Articulates MCX value stories and engages with all team members through positive conversations and driving customer satisfaction in a teams win environment. Adheres to safety regulations and standards. Adheres to established standards of the EEO program and prevention of sexual harassment. Performs other duties as assigned. This is a mixed position where the associate must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance. FOR POSITIONS AT GAS STATIONS ONLY: May assist with regular fuel lane maintenance including the handling and cleanup of hazardous materials or substances. Must wear appropriate PPE when required. Must pass and maintain current fuel safety training as required.

Requirements

At least 1 year experience working in a customer and sales-focused environment is preferred.
Cash handling, basic math and register experience strongly preferred.
Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail is required.
Must be able to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.
Must wear appropriate PPE when required (for gas station positions).
Must pass and maintain current fuel safety training as required (for gas station positions).

Responsibilities

Provide world-class customer service with an emphasis on courtesy.
Assist customers in all aspects of the retail business in a friendly, professional, and proactive manner.
Handle challenging customer scenarios with a 'I can do anything' mindset.
Act as a brand and customer program ambassador for Marine Corps and MCX programs.
Perform duties as a cashier, self-checkout attendant, customer service representative, salesfloor/department support, stockroom/backroom associate, and military clothing associate.
Work indoors, outdoors, and inside coolers/chillers with provided PPE.
Learn basic product knowledge to support customer satisfaction.
Perform store operations tasks including customer and register transactions, planogram revisions, product replenishment, promotional signage setup, visual merchandising, and backroom maintenance.
Perform light housekeeping tasks such as sweeping, dusting, and trash removal.
Utilize retail equipment including cash registers, time clocks, RF scanners, mobile printers, handheld equipment, and signage equipment.
Assist in preparing for and participating in year-end inventory.
Identify and communicate potential risks of loss and/or theft.
Complete additional training or certifications as required (e.g., food safety, fuel).
Articulate MCX value stories and engage with team members positively.
Adhere to safety regulations and standards.
Adhere to established standards of the EEO program and prevention of sexual harassment.
Perform other duties as assigned.
Lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.
For gas station positions: assist with fuel lane maintenance, handling and cleanup of hazardous materials, and maintain fuel safety training.